“Why have their share prices plummeted?” I asked Richard as we walked towards our favorite restaurant, the Indian Ocean. “The only reason I know is I have shares with them. They use to be a staple of British fashion. The customer was always right and they got what they wanted – quality. ”
“Yep, I love good old Marks and Spencer.” I said. “I just bought this coat from them. It’s so warm and comfortable and if I spill anything, it wipes right off. Their bra department is the only place in the world, that I know of, where I can have a serious discussion about the physics of a bra.”
I thought about my bra buying experience there that week. In just 30 minutes of your precious time, their experts will find the bra to make you feel confident and comfortable all day long. My first fitter and I did not have great chemistry. She was a bit bossy and domineering. Abruptly swishing the curtain back and forth on me like an air hostess without warning me she was coming. Not good etiquette when I’m naked from the waist up. I felt exposed and vulnerable. She might have noticed my frustration. I finally blurted out “I’m not finding this (meaning you) very helpful.” That put her in her place. I won’t be intimidated in the fitting room. I really needed some good, affordable and feminine bras and they know what they’re talking about. My inner child wanted to cry and stamp my feet. That’s not beneath me, of late. This childlike strategy is entertaining to watch until I have to apologize for the outburst later.
I decided to wait and come back another day. I was informed by the friendlier shoe department assistant, we’d had a nice long chat before this happened that those women were not the regular bra fitters. They aren’t as good as the regulars, she told me. She suggested I come back later and she laughed when I told her what had happened. I came back a few days later and found THE most pleasant, friendly, and professional assistant. I got what I needed and more. I also had a conversation on world affairs. My 2nd bra fitter was a banker before this job so she really knew the global markets and the root cause of today’s world affairs. She also told me that 90% of women are not wearing the right bra size. Following breast surgery you may have sensitive scar tissue, some swelling and feel quite tender, so it’s important for a bra to fit well and not to rub. Good old Marks and Spencer. Teaching health education, fashion and physics all in the same department.